> For the complete documentation index, see [llms.txt](https://doc.simax.fr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.simax.fr/fonctionnelle/service-apres-vente-sav/introduction.md).

# Introduction

Le service après-vente est un élément essentiel de la relation client et de la valorisation du savoir-faire de l’entreprise. Le module Service Après-Vente de SIMAX permet d’optimiser la gestion des incidents et des interventions grâce à des outils performants tels que la création automatique de tickets depuis les e-mails, le suivi du parc client, des contrats de maintenance et des garanties. En intégrant des fonctionnalités de maintenance préventive et une base de connaissances centralisée, SIMAX améliore l’efficacité des processus internes et contribue durablement à la satisfaction des clients.

<figure><img src="/files/ul8z0crbxLaQFwzFiqBu" alt=""><figcaption></figcaption></figure>


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