> For the complete documentation index, see [llms.txt](https://doc.simax.fr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.simax.fr/documentation-simax-anglais/functional/crm/messaging.md).
# Messaging
## Context:
The supervisor receives an e-mail requesting an update to an obsolete document. After reading the request, he realizes that he doesn't have a clear idea of how to respond, but uses a response proposal to answer quickly and efficiently.
contact database. To optimize his organization and facilitate future communications, he decides to create this contact directly from the e-mail received, enabling him to quickly record the necessary information while ensuring efficient follow-up of exchanges.
## Implementation in SIMAX
The supervisor receives the e-mail:
To see the proposed reply to the e-mail received, click on **\[\[Action]]**, and choose **Reply proposal.**
Trough **OpenAI**, and to the **API key** entered in S**ettings > Plug-in and options > \[Installation]**, SIMAX proposes an answer.
For more information, visit the following site:
With **Open AI**, you can also create contacts (business customers, particular customers or suppliers) from an e-mail.
Click on the **“Action”** button, and select.
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